Community Guidelines
GharScore works because people share honest, real experiences. These guidelines explain what is and is not allowed — and how we handle it when something goes wrong.
What makes a good review
Write about your own experience as a tenant at that specific property. The most useful reviews cover: • The condition of the property when you moved in • How the landlord handled repairs and maintenance • Whether things were fairly described before you rented • Whether you would rent there again — and why You do not need to be a writer. Plain, honest language is exactly what future tenants need.
Who can write a review
Reviews must be based on a genuine tenancy or a direct landlord-tenant interaction at the specific property. You must have actually lived there, or spoken with the landlord as a prospective tenant. Strongly negative opinions are welcome — as long as they are honest and based on real experience.
What is not allowed
The following will be removed: • Fake reviews — written about a property you did not rent • Paid reviews — written in exchange for money, a gift, or a rent discount • Competitor reviews — written to damage a property for business reasons, not genuine experience • False statements of fact — claims presented as true that are not, and that could harm someone's reputation • Personal attacks — targeting a landlord based on their ethnicity, religion, gender, or other personal characteristics (criticising how they behaved as a landlord is different and is always allowed) • Private information — including someone's ID card number, personal phone number, home address, or financial details
Spam
Do not post the same or very similar content across multiple properties. Do not use reviews to promote other services, websites, or businesses. Suspected spam is removed without notice.
Illegal content
Content that breaks Pakistani law — including content that violates the Prevention of Electronic Crimes Act (PECA), promotes illegal activity, or incites violence — will be removed immediately and may be reported to the relevant authorities.
How we moderate
Our team reads all flagged content and investigates every report. We do not remove reviews simply because a landlord disagrees with them. A negative but honest review stays up. We remove content only when it clearly breaks these guidelines. All decisions are made within 7 working days of a report.
How to report a review
Tap the 'Report' button on any review card and select the reason that fits. We will look into it within 7 working days. For urgent matters, email support@gharscore.pk directly.
Appealing a decision
If your review was removed and you believe that was a mistake, email support@gharscore.pk with 'Review Appeal' in the subject line. Include the property, the review content, and why you think it should stay up. We will review your appeal within 7 working days.
Repeat violations
Accounts that repeatedly break these guidelines may be suspended or permanently removed. We do not issue warnings before removing content that is illegal or that exposes someone's private information.